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Case tracking

Every step, from document check to commission

Everyone moves their own steps

The applying agency moves the university-side steps: applied, offers, conditions and CAS. The student agency moves offer acceptance, payment and visa. A step set by the wrong party is refused.

How it works
Case steps · SI-2044
Example data
  1. Document check
  2. Applied
  3. Conditional offer
  4. Offer accepted
  5. CAS
  6. Payment
  7. Visa
  8. Commission

One case, clear ownership

Each step shows who moves it, and every move is recorded in the case history.

Applying agency

Offer_letter.pdfConditional offer
Offer receivedUploaded to the case

Offers, conditions and CAS

The applying agency records the university’s side as it happens.

SI-2044 · MSc Public HealthStudent agency
  1. Offer accepted
  2. Payment
  3. Visa
  4. Commission

Payment and visa

The student agency keeps its own steps up to date.

One thread, three parties

The student agency, the applying agency and our team talk in one thread on the case, with attachments and read receipts.

Case thread · SI-2044
Example data
Applying agency 10:12
Conditional offer uploaded. The condition is the final transcript. Offer_letter.pdf
Student agency 10:40
Thanks. The student sends the final transcript next week.
StudyInfo team 11:05
Noted. We’ll keep the case open until the condition is met.

Read

Role labels, never names

Every message shows Student agency, Applying agency or StudyInfo team, and nothing else.

Sent Applications3 unread
  • SI-2042BEng Mechanical Engineering2
  • SI-2043MSc Finance
  • SI-2044MSc Public Health1

Unread badges and notifications

See which cases have new messages at a glance.

Applying agency 10:12
CAS issued. Copy attached. CAS_statement.pdf

Read

Attachments on the case

Share documents in the thread, kept with the case.

Commission, tracked to the end

After the final step, the commission step tracks the agency commission as pending, claimed or received. Students never see it.

Commission · SI-2046
Example data

MBA · Jan 2028

Commission
  1. 01Pending
  2. 02Claimed
  3. 03Received
Visible to both agencies Never shown to the student

Commission status

Visible to both agencies and our team.

Six moments in every case

Every case moves through the same moments, and each one has an owner. Students only ever see their own journey.

Submitted

The student agency has sent the file with every required document.

Student agency

Document check

Our team checks every document. The student sees “Under review by our team”.

StudyInfo team

Returned

Something needs fixing. The file goes back with a reason and a note, ready to resubmit.

StudyInfo team

Forwarded

The verified file is with an applying agency that holds the university relationship.

StudyInfo team

Offer received

The applying agency has applied and uploaded the offer letter.

Applying agency

Commission

The case is complete, and the agency commission is tracked: pending, claimed, received.

Applying agency

Every student has a place, even where you can’t applySend student files Turn university partnerships into a steady flow of studentsAdd your universities Every step, from document check to commissionCase tracking Everything your agency runs on, in one placeAgency toolkit
Both agencies follow the same case, step by step, in one shared thread.
StudyInfo standardOne shared case
No file is forwarded until our team has checked every required document.
StudyInfo standardDocument check

StudyInfo connects agencies that hold students with agencies that hold universities.

How it works

One case.
Three parties, always in step.

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